• Accountability is the acknowledgment and assumption of responsibility for actions, products, decisions, and policies including their implementation. It is a sense of ownership for the task and the willingness to face the consequences that come with success or failure.
  • The principle of Zero Defects is a mental attitude of not accepting faults and continuously striving for a perfect result.  It means that every discovery or suspicion of a defect will require an analysis to ensure that the imperfection will never appear again. Making mistakes is human, yet the human factor must never be an excuse for accepting anything less than perfect. We are continuously striving for more reliable and effective ways to prevent the occurrence of imperfections. Only by never-ending and step-by-step improvement, will we get closer to a Zero Defect result.
  • Productivity is above all a mindset. An attitude to strive for continuous improvement.  It is a conviction that we can do better today than yesterday and that we can do better tomorrow than we did today. It is the willingness to improve the present regardless of how good it is currently or what improvements have been accomplished in the past.